We accept the following credit cards: MasterCard, Visa, Debit Card & AfterPay
FAQ
- What payment methods do you accept?
- Can I place an order without creating an account?
- Where is my order confirmation?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
- Can I return or exchange an item?
- My order has arrived but it’s not as I expected. What can I do?
- What is the quality of your printing?
- What size photo is needed for printing?
Payment
- What payment methods do you accept?
What payment methods do you accept?
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.yourstorename.com/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@yourstorename.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. As most items are designed one off items, they are unable to be returned for a refund.
If the item is an "Off the Shelf" product and is faulty, we reserve the right to offer a replacement as the first remedy. If the replacement item is also faulty, a refund will be issued on return.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Depending on the season, orders can take between 2-7 days to be printed, they are then are couriered out to you via NZ Courier's Overnight service.
If you are rural delivery, this then gets handed over to your Rural Delivery service and should be delivered to you within 3 days.
If you are ordering prior to Christmas, we recommend placing your order by the 15th December in order to guarantee delivery prior to Christmas.
What countries do you ship to?
Currently, We only ship within New Zealand. This is due to the commercial printer shipping direct to the customer & they don't offer International Shipping, so to post overseas, would then increased shipping costs by having it shipped within NZ and then again to ship to an international address.
How much is shipping?
Shipping costs depend on the value of items you have purchased.
To keep it simple, they are based of prices as below.
$0.00 - $25.00 = $8.99
$25.01 - $70.00 = $14.99
$70.01 - $120 = $19.99
$120.01 and over = $29.99
Can I track my order?
Yes. We’ll provide tracking information in your delivery confirmation email, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- My order has arrived but it’s not as I expected. What can I do?
Can I return or exchange an item?
If the item is a personalised item, please note, there is no ability to return for an exchange or refund. We will provide a replacement should the item be faulty in anyway, however due to the nature of this service, I am unable to provide refunds, exchanges or credit's for personalised items.
If you have purchased an "Off the Shelf" item, if faulty, I will first offer a replacment. If the replacement is also faulty, I will then issue a refund.
I do not offer refunds for "change of minds".
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and contact me via info@nicspicsphotography.co.nz with the details. I will respond within 48 hours. We will then offer to first replace the item.
Unfortunately we do not offer refunds for "Change of Minds".
Misc
- What is the quality of your printing?
- What size photo is needed for printing?
What is the quality of your printing?
I have opted to utilise a Commercial Quality printing company, as they have the technology & the industrial high grade professional printers that provide amazing quality prints. The printers ship directly to you after printing, to save on shipping costs & time. This company is currently based in Auckland.
What size photo is needed for printing?
The table below is a guide only for the MINIMUM resolution required to produce a reasonable quality canvas print.
|
Canvas Size (cm) |
Canvas Size |
Minimum Resolution |
Min Resolution |
|
30x30cm |
12x12" |
1440x1440 |
2.0 MP |
|
20x30cm (A4) |
8x12" |
1040x1440 |
1.5 MP |
|
30x100cm |
12x40" |
720x2120 |
2.0 MP |